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U.M.A.B.

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Understanding & Managing Aggressive Behaviour

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UMAB was created to meet the safety needs of both service providers and the individuals they support. The UMAB Program can be tailored to specific requirements through a Needs Assessment. This process involves developing a training program that aligns with current practices, focuses on essential areas, considers the frequency of training, addresses occupational health and safety issues, and incorporates environmental factors as well as the agency's mandated services and philosophy. The initial Orientation Program, which covers foundational knowledge and skills, typically lasts between 1 to 3 days, depending on the insights garnered from the Needs Assessment. Additionally, a Train-the-Trainer Program is available, with its duration varying according to the customized Orientation Program designed for each unique setting.

 

This program is considered to be essential to the human service industry when dealing with aggressive and/or violent persons in need. It introduces the participants to understanding the functionalities of a person's behaviour and how to identify vital signs of an impending crisis and manage it safely and effectively.   If the situation becomes physical, participants are taught the concepts of self-protection, disengagement skills, and the principles of using physical intervention on a continuum in various direct care service settings. This program is structured to incorporate both theoretical and experiential learning components. An understanding is provided of the legislative policies and procedures regarding the use of behaviour management intervention strategies required for frontline workers to be effective and successful in managing the behaviour of persons in need.

What can this program offer?

  • The approach is one of the least intrusive and least restrictive strategies.

  • Trauma-informed approach

  • Consistent and safe application of behavioural interventions in a continuum.

  • Development of strategies for agency protocols.

  • Identify support within the agency's framework.

  • Self-examination of own skills.

  • Team strategies with environmental considerations.

  • Communication skills

  • Consultation and support mechanism for Agencies and Trainers under this program.

  • UMAB programs are designed to meet each agency's identified needs

  • UMAB is a certified course that is carded for both the Orientation and Continuing Education programs (ongoing review process)

  • UMAB offers a certified Trainers Program (ongoing review process)

  • Customized Training to fit your organization's internal needs (we have created tailored training with modified hours to fit within an agency's means)

 

Program Formats:

 

The “Orientation” training is either 2 or 3 Days in length, based on the needs of the requesting agency. The certificate is valid for one year, and the expiration date is indicated on the card. If the participant only completes the 2-day course without any physical interventions, it will be noted in the write-up under the staff's name on the card/certificate. 

 

The “Continuing Education” training is either 1 day in length (without containments) or 2 Days in length (with containments), based on what the participant received training for in the year prior. If the participant only completes the 1-day course without any physical interventions, it will be stated in the write-up under the staff's name on the card/certificate. 

 

The UMAB “Train the Trainer Program” is a 5–day course. The agencies and participants who partake in this model of training will have to complete a written exam, a verbal presentation, and a demonstration of the physical techniques. Once they complete the 5-Day Train the Trainer Model, they will receive a certificate (annually, they will receive a seal with the current year). Agencies that have UMAB Trainers onsite complete a bi-annual recertification training with one of the Level 2 UMAB Instructors.

 

UMAB is currently/ has been utilized in the following environments:

  • Children’s and Youth Residences

  • Children’s and Youth Treatment Residences

  • Foster Homes

  • Treatment Foster Homes

  • Early Childhood Centres

  • Before and After Care Program

  • Transitional Housing

  • Secure Treatment

  • Secure Custody and Detention (Privatized)

  • Youth Justice (Direct Operated)

  • Youth Shelters

  • Family Shelters

  • Day Treatment Programs

  • Children's Aid Societies (child welfare)

  • Schools (Elementary and Secondary)

  • Section Classrooms

  • Addictions Programs / Supervision Injection Services

  • Day Treatment Programs

  • Security

  • Customs and Immigration

  • Police Departments and Specialized Extraction Teams

  • Adult Developmental Services

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