Testimonials
"Peel Children's Aid Society began implementing UMAB within our residential group homes in 2001. Throughout the past 18 year s, we have gradually integrated UMAB, as well as other courses of Hy 'N' Hancement, such as Understanding and Managing Mental Health (UMMH). Currently we teach UMAB across various areas within our agency including foster care, child protection and administrative/reception. It is our belief, that the philosophy, to ls and course material, effectively assist our staff and foster caregivers in dealing with the safety and security of our clients in a proactive and respectful way. Further, Hy 'N' Hancement has afforded our agency the opportunity to manage creatively anomaly situations pertaining to clients as they arise. Our agency always has as a focus proactive philosophy when interacting in potentially volatile situations. The contents within UMAB clearly have the same focus, which has enabled our staff, and foster caregivers to be highly successful."
E.S - Team Lead, CYW Support Program
Peel CAS
"Over the past several years, I have worked with individuals that present with a variety of complex special needs with highly aggressive behaviours in both children/ youth and adult capacity. I’m very familiar with several forms of crisis management interventions. I can say without a doubt in my mind that UMAB is by far the most effective, whether it is the verbal de-escalation techniques as well as the physical techniques.
With that being said, when I created my agency supporting individuals with a variety of complex needs, I reached out to Hy ‘N’ Hancement Consulting Inc. for UMAB for training for my staff team. After the initial training, I became a UMAB trainer for my company and I continue to discover and learn each time from all the trainers from Hy ‘N’ Hancement Consulting Inc. UMAB Trainers."
Alvin H. - Executive Director
Aptitude Services
"There is a high demand for education and training as our social service system has become overwhelmed by individuals with complex special needs that require a high level of support. As an agency that has worked with high-risk individuals for over 15 years, it is essential for our staff to be trained in a system that meets the needs of the individuals we care for.
The UMAB training system has supported us in successfully treating individuals that are resistant to conventional forms of treatment. UMAB has Provided our staff with training that has helped them communicate with our clients, establish a good rapport, creatively redirect, deescalate potentially violent situations and physically manage clients as a last resort. After completing the training, our staff have the tools they need to manage any situation confidently.
Our agency used other training systems in the past, and we found that UMAB's quality of training and delivery of the program is far superior.
On behalf of our organization, I would like to personally thank UMAB for all the hard work they have done in developing this program. Our agency is extremely grateful."
Jake Myers - Operations Manager
Prodigy Residential Rehabilitation
"Kinark Child and Family Services have been utilizing Understanding and Managing Aggressive Behaviour (UMAB) training at our Syl Apps location since becoming the operating body in 2000. The rest of the organization was completely converted over to UMAB in 2014.
During the time Kinark has been utilizing UMAB, Hy N Hancement Consulting Inc. has been supportive through the following measures:
- Consistently providing Train-the-Trainer orientation and refresher trainings to our agency trainers at times requested for our organization
- Providing trainer supports to modify and/or add on techniques during special circumstances with unique client needs
- Has provided site visits to help problem solve unique client needs to utilize UMAB effectively.
UMAB and Hy N Hancement have continued to have the versatility and support that our organization requires with our range of challenging clients to ensure staff and client safety. Kinark Child and Family Services looks forward to continuing with the use of UMAB and Hy N Hancement’s support delivering the program."
Shannon Van Dyk - Human Resources Business Partner
Kinark Child and Family Services
"On behalf of Lyra Support Services, I am pleased to write this letter of recommendation for the Understanding and Managing Aggressive Behaviour (UMAB) Training Program facilitated by Hy’N’Hancement Consulting Inc.
Our organization had the opportunity to participate in the UMAB training, and we were thoroughly impressed with both the content and the delivery of the program. The training was professional, trauma-informed, and deeply relevant to the challenges faced by our staff in the social services field. The facilitators were knowledgeable, approachable, and committed to fostering a safe and engaging learning environment.
The UMAB training model emphasized preventative and compassionate approaches to managing crisis situations, aligning well with our values as an agency. Our team walked away with practical tools and enhanced confidence in de-escalating challenging behaviors in a way that prioritizes dignity, safety, and respect for all involved.
We particularly appreciated Hy’N’Hancement Consulting’s responsiveness to our training needs and their ability to tailor the sessions to meet the realities of our daily work. The follow-up resources and continued support have further solidified our positive experience.
I highly recommend the UMAB training through Hy’N’Hancement Consulting Inc. to any agency seeking a credible, values-driven, and effective crisis intervention training program. It has made a lasting impact on our team and has strengthened our capacity to respond effectively and empathetically in high-stress situations."
Carmelle Gardiner - Program Director
Lyra Support Services
"Ontario Family Group Homes has been using the Understanding and Managing Aggressive Behaviour (UMAB) crisis intervention training for more than 20 years. Our agency provides support to children and adults with complex special needs, and we firmly believe that UMAB Canada's mission aligns with the mission and vision of Ontario Family Group Homes.
UMAB is not just a crisis intervention program; it’s a foundation for our work with our children and adults. It’s a crucial tool that empowers our staff to intervene safely in crises. We rely on UMAB's foundational relationships, observation skills, and improved communication to de-escalate crises swiftly and effectively, safeguarding the safety and dignity of our clients and staff.
UMAB's versatility and adaptability allow us to tailor strategies to match the supported individual's level of aggression, always prioritizing their safety and dignity. The program's physical component enables staff to intervene safely, keeping clients and staff safe while de-escalating the situation.
At Ontario Family Group Homes, we share UMAB's mission of respecting and preserving the dignity of others while creating a safe environment for all parties, thereby enabling effective treatment. The Hy ‘N’ Hancement Consulting Inc. Team is always just a phone call/ email away and has always been supportive and accessible when we’ve needed extra support.
OFGH looks forward to continuing to use UMAB and Hy “N’ Hancements to support delivering the program. We stand behind UMAB as our crisis intervention program with unshakable confidence"
Beth Evans - Director of Service
O.F.G.H. - Ontario Family Group Homes