General UMAB Information Page

Hy ‘N’ Hancement Consulting Inc. prides itself on transparency regarding our trainings and wants everyone to know how certification works as well as where and when you can utilize UMAB.

Our certification process is as such;

Orientation Program (new to UMAB or have expired beyond the grace period)

3-Day UMAB Orientation includes: verbal de-escalation strategies, self-protection, disengagement skills and physical containments *full course*
2-Day UMAB Orientation includes: verbal de-escalation strategies, self-protection, and disengagement skills. * The UMAB certificate will state no containments.*
1-Day UMAB Orientation includes: verbal de-escalation strategies. * You will receive a certificate of completion via email stating *Theoretical Component Only - No Physical Aspects Taught*- also is valid for 18 months.*

Continuing Education Program (recertification) – (currently have a valid UMAB Certificate)

2-Day UMAB Continuing Education includes: verbal de-escalation strategies, self-protection, disengagement skills and physical containments *full course*
1-Day UMAB Continuing Education includes: verbal de-escalation strategies, self-protection, and disengagement skills. *The UMAB certificate will state no containments.*

Hy ‘N’ Hancement Consulting Inc. will not issue certificates for training that it did not conduct. Agencies can withhold certificates from staff since they are responsible for training costs. Given the varying needs of agencies, retraining staff is recommended as a best practice.

Important Notice to Agencies Regarding Fraudulent Certificates: Please only accept the hard copy of the certificate or a clear photo of it. If a certificate is poorly photocopied or scanned, whether in black and white or colour, DO NOT CONSIDER it valid. Should you have any doubts about the legitimacy of a certificate, don’t hesitate to contact us for verification.

Train the Trainer Program

Our Trainers Program is either a 4- or 5-day all-inclusive training (based on the needs of the attendees and organizational requirements). Before participating in the UMAB Train the Trainer Program, staff must have completed either the orientation program or a continuing education program and possess a valid certificate. This requirement stems from the diverse range of approved crisis intervention techniques. When individuals are trained in various modalities, it can influence how they connect the concepts during their training.

Once a candidate completes the UMAB TTT Program, they are authorized to train others in the Understanding and Managing Aggressive Behaviour – Crisis Intervention Program for the agency that sponsored their training. However, if a trainer is caught conducting sessions outside their organization, they will be immediately de-certified and could face legal repercussions, such as charges of fraud. As a result, all individuals trained by that trainer will also lose their certification.

However, Hy ‘N’ Hancement Consulting Inc. can allow Trainers to train outside their organization on a case-by-case basis. Level 2 Instructors – can facilitate training outside of their organization when scheduled by Hy ‘N’ Hancement Consulting Inc.

Agencies with UMAB Trainers

All UMAB Trainers are required to submit training documents (sign-ins/ copy of signed UMAB Certificate) on a bi-monthly basis via email to umabtrainers.signins@gmail.com; fail to do so will relinquish all Professional Liability Extension to your Agency.

If one of our Hy ‘N’ Hancement Consulting Inc. UMAB Trainer's facilities is training at your agency, there is no need to send in documentation, as they will provide operations with all required documents to ensure your Agency is covered under our Professional Liability Extension.

Outside Staffing Agencies:

In light of the new QSF and MCCSS Regulations, please ensure that if your staffing organization has a UMAB Trainer, they adhere to the UMAB Trainers' Etiquette and Compliance Form they signed. This form outlines the expectations for their role as a UMAB Trainer. If your organization has received training from one of our Hy ‘N’ Hancement UMAB Trainers, we will maintain a copy of all necessary paperwork for licensing related to the UMAB Training.

Hy ’N’ Hancement Consulting Inc. is not required to verify, confirm, or validate UMAB certificates for organizations that do not have an active UMAB Trainer, do not hold a current UMAB agreement, or did not complete UMAB training directly through Hy ’N’ Hancement Consulting Inc. UMAB certificates are individual-specific and do not grant organizational authorization or approval to use the UMAB Crisis Intervention Training Program.

Where an outside staffing agency or unlicensed group care program does not employ an authorized internal UMAB Trainer, and subject to an agreement between Hy ’N’ Hancement Consulting Inc. and the Outside Staffing Agency and/or unlicensed group care program, any individuals affiliated with that agency who hold UMAB certificates are not covered under any authorization, endorsement, or liability by Hy ’N’ Hancement Consulting Inc. In the event of an incident, responsibility rests solely with the employing organization. UMAB certificates are transferable only between agencies actively participating in the UMAB program and holding current agreements.

Effective September 2025, verification of UMAB certificates will occur only where an agreement is in place between Hy ’N’ Hancement Consulting Inc. and the Outside Staffing Agency and/or unlicensed child care providers. Where such an agreement exists, agencies that do not employ an internal UMAB Trainer and request certificate verification may be subject to a $25.00 verification fee per certificate. All verification will be conducted transparently and in coordination with the Outside Staffing Agency and/or unlicensed child care providers.

Please note that Hy ’N’ Hancement Consulting Inc., as the program owner, reserves the sole discretion to determine whether an Outside Staffing Agency and/or unlicensed child care provider (including group home settings) is permitted to use the UMAB Crisis Intervention Training Program. Where Hy ’N’ Hancement Consulting Inc. becomes aware that an organization is using UMAB training, materials, or representations without authorization or knowledge, this may be reported to the appropriate local Children’s Aid Society (CAS) for review or investigation.

This position aligns with the importance of ensuring proper, authorized crisis-intervention training as outlined within the Quality Standards Framework (QSF) and MCCSS / CYFSA O. Reg. 155/18, particularly with respect to mandatory training, staff competency, and risk management requirements.

Agencies utilizing UMAB as their crisis-intervention modality and engaging outside staffing agencies are strongly advised, as a matter of quality assurance and risk management, to independently verify certificate validity. Increased instances of fraudulent documentation have been identified within the sector, a matter currently being addressed by MCCSS and QAM. Failure to ensure appropriate verification presents significant risks to the safety and well-being of individuals supported, as well as to staff working within the program.

Hy 'N' Hancement Consulting Inc. has made every effort to verify the certificates for the agencies we support, and we will continue to do so. Additionally, if you are an UMAB Agency with internal UMAB Trainers, we can transition you from wallet certificates to a personalized 8x11 certificate that is specific to your agency and can only be used at your locations.

If you have any questions, please contact us at hynhancement@gmail.com

Hy ‘N’ Hancement Consulting Inc. UMAB Training Protocols

All Agencies employing UMAB Trainers acknowledge and agree that the UMAB Trainer Etiquette Agreement binds each Trainer as a condition of certification and authorization within Hy ’N’ Hancement Consulting Inc.’s UMAB Program.

Trainers must:
• Deliver UMAB content as trained, without modification
• Maintain trauma-informed, least intrusive, and least restrictive practices
• Ensure physical, emotional, and psychological safety in all training environments
• Accurately represent certification status and scope of authorization
• Maintain professional conduct, ethical boundaries, and program integrity

Any breach of the UMAB Trainer Etiquette Agreement constitutes a breach of this Agreement and may result in corrective action, suspension, or decertification at the sole discretion of Hy ’N’ Hancement Consulting Inc.

Authorization for Use of UMAB Program

Authorization to deliver training is limited strictly to the agency that holds a valid agreement with Hy ’N’ Hancement Consulting Inc.’s UMAB Program.

Participation in Hy ’N’ Hancement Consulting Inc.’s UMAB Program does not grant ownership, licensing rights, or ongoing permission to use UMAB materials or training outside of an active authorized agreement.

Trainers and agencies shall not:
• Deliver UMAB training outside their employing agency
• Train external agencies or third parties
• Extend UMAB use to affiliated or secondary agencies
• Represent authorization beyond what is expressly approved in writing
Any unauthorized delivery or misrepresentation constitutes a material breach and may be deemed fraudulent.

Multi-Agency and External Training Restrictions

UMAB Trainers are not permitted to deliver training for more than one agency without prior written authorization from Hy ’N’ Hancement Consulting Inc.

Each additional agency must:
• Hold a separate agreement with Hy ’N’ Hancement Consulting Inc.
• Maintain its own certification and recertification requirements

Absent written approval, any training delivered outside the authorized agency will be deemed unauthorized and subject to immediate compliance review, suspension, or decertification.

Material Ownership and Mandatory Return

All UMAB materials—including but not limited to manuals, USBs, digital content, slides, tests, videos, and certificates—remain the exclusive intellectual property of Hy ’N’ Hancement Consulting Inc. and are issued under the UMAB Trainer Etiquette Agreement.

• Discontinuation of participation in Hy ’N’ Hancement Consulting Inc.’s UMAB Program
• Termination or revocation of authorization
• Departure of a Trainer from the employing agency

All UMAB materials must be returned to Hy ’N’ Hancement Consulting Inc. within five (5) business days. All returned materials will be reviewed and securely destroyed by Hy ’N’ Hancement Consulting Inc. Time is of the essence for all return requirements outlined in the Agreement.

Failure to return materials within the required timeframe constitutes:
• A material breach of this Agreement
• A breach of the UMAB Trainer Etiquette Agreement
• Potential copyright infringement

Hy ’N’ Hancement Consulting Inc. reserves the right to pursue recovery, enforcement, and legal remedies at its sole discretion.

Documentation and Compliance Requirements

Agencies must maintain complete and accurate records for all UMAB training delivered under Hy ’N’ Hancement Consulting Inc.’s UMAB Program, including:
• Training sign-in sheets
• Testing documentation (minimum 75% pass requirement)
• Certification and evaluation forms
• Follows mandated hours for UMAB trainings based on the training needs of the Agencies’
• Documentation of accommodations, competency concerns, or follow-up training

All required documentation must be:
• Maintained within staff files for licensing purposes
• Submitted bi-monthly to Hy ’N’ Hancement Consulting Inc.

Failure to comply may result in compliance review, suspension, or revocation of authorization at the sole discretion of Hy ’N’ Hancement Consulting Inc.

UMAB Trainer's Recertification Requirements

All Trainers and agencies must comply with the required bi-annual recertification cycle. Failure to maintain recertification requirements may result in:

Immediate suspension of the UMAB Trainer status
Revocation of teaching privileges
Invalidation of certifications issued after expiry
Full revocation of agency authorization

Hy ’N’ Hancement Consulting Inc. reserves the right to review, audit, and investigate all assessment decisions to ensure compliance with UMAB standards.

Participant Assessment and Failure Protocol

All participant assessment outcomes within Hy ’N’ Hancement Consulting Inc.’s UMAB Program must be determined in accordance with UMAB standards and at the professional discretion of the certified Trainer facilitating the training, while maintaining alignment with the UMAB Trainer Etiquette Agreement.

A Level 1 UMAB Trainer does not have the authority to override, alter, or contradict the assessment or decision of a Level 2 UMAB Instructor. Any attempt to do so constitutes a breach of this Agreement and the UMAB Trainer Etiquette Agreement and may result in the immediate cessation of training and further compliance action.

Where a participant is deemed unsuccessful:

If a participant is unsuccessful under the assessment of a Level 1 UMAB Trainer, another authorized Level 1 Trainer may re-attempt training with that individual, provided all UMAB standards are upheld, and documentation reflects the outcome accurately.
If a participant is deemed unsuccessful by a Level 2 UMAB Instructor, a training or support plan must be determined at the discretion of Hy ’N’ Hancement Consulting Inc. to ensure the individual is supported appropriately and safely prior to any further certification attempts.
All assessment decisions and next steps remain at the sole discretion of Hy ’N’ Hancement Consulting Inc. to ensure program integrity, safety, and compliance.

Any Level 1 Trainer who breaches this protocol, including overriding assessment decisions or certifying individuals who have been deemed unsuccessful, may forfeit their UMAB Trainer certification. In such cases, all certifications issued by that Trainer may be subject to review and deemed invalid if non-compliance is confirmed.

Fraud, Misrepresentation, and Administrative Hold

Hy ’N’ Hancement Consulting Inc. reserves the right, at its sole discretion, to place an agency on immediate administrative hold where there are reasonable grounds to believe fraudulent, misleading, or non-compliant activity has occurred in relation to Hy ’N’ Hancement Consulting Inc.’s UMAB Program.

This includes, but is not limited to:

Misrepresentation of certification status
Unauthorized training delivery
Falsification of documentation
Misuse or alteration of UMAB materials
Misrepresentation of affiliation

During an administrative hold:

All training must cease immediately
Certifications may be suspended
The agency may not represent itself as authorized

Following review, Hy ’N’ Hancement Consulting Inc. may, at its sole discretion, impose corrective action, maintain suspension, or proceed with full decertification.

Voluntary Withdrawal and/ or Immediate Invalidation of Certification

Where an agency chooses to discontinue participation in Hy ’N’ Hancement Consulting Inc.’s UMAB Program, such withdrawal shall take effect immediately.

Upon discontinuation:

All UMAB certifications (UMAB Trainers’ and staff) become null and void as of the date of withdrawal
The agency must immediately cease all use, delivery, and representation of UMAB training
The agency is no longer authorized to represent itself as affiliated with Hy ’N’ Hancement Consulting Inc.’s UMAB Program

Certification transferability is only recognized between agencies that maintain active authorization under current agreements.
Hy ’N’ Hancement Consulting Inc. retains sole authority over the validation, recognition, and revocation of all UMAB certifications.

Grounds for Decertification (Trainer and/or Agency)
Hy ’N’ Hancement Consulting Inc. may, at its sole discretion, decertify a Trainer and/or revoke agency authorization where there is a breach of this Agreement or the UMAB Trainer Etiquette Agreement.

Grounds include, but are not limited to:

Unauthorized training delivery
Failure to maintain certification or documentation requirements
Misuse or failure to return UMAB materials
Ethical or professional misconduct
Program drift or unsafe training practices
Financial non-compliance, including unpaid invoices
Misrepresentation or fraudulent activity
Decertification may apply to the individual UMAB Trainer, the agency, or both.

Consequences of Decertification

Upon decertification or revocation of authorization from Hy ’N’ Hancement Consulting Inc.’s UMAB Program

All UMAB training must cease immediately
All certifications issued under the agency may be deemed invalid
All UMAB materials must be returned within five (5) business days
The agency must cease all representation of UMAB affiliation

Hy ’N’ Hancement Consulting Inc. reserves the right to notify governing or licensing bodies where required.

Reinstatement

Reinstatement into Hy ’N’ Hancement Consulting Inc.’s UMAB Program is not guaranteed and remains at the sole discretion of Hy ’N’ Hancement Consulting Inc.

Reinstatement may require:

Full compliance review
Resolution of all outstanding issues
Completion of required recertification
Execution of a new agreement

Hy ’N’ Hancement Consulting Inc. reserves all rights to enforce compliance within its agreements at its sole discretion, including the ability to suspend or revoke authorization without notice where risk is identified. Hy ’N’ Hancement Consulting Inc. may pursue all available legal remedies in response to any breach, misrepresentation, or misuse of intellectual property. All actions taken under this Agreement are conducted without prejudice to any rights or remedies available to Hy ’N’ Hancement Consulting Inc.

By participating in Hy ’N’ Hancement Consulting Inc.’s UMAB Program, the Agency and its UMAB Trainers acknowledge and agree to all terms outlined in their Agreements and the UMAB Trainer Etiquette Agreement.

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