General UMAB Information Page

Hy ‘N’ Hancement Consulting Inc. prides itself on transparency regarding our trainings and wants everyone to know how certification works as well as where and when you can utilize UMAB.

 

Our certification process is as such;

 

Orientation Program (new to UMAB or have expired beyond the grace period)

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• 3-Day UMAB Orientation includes: verbal de-escalation strategies, self-protection, disengagement skills and physical containments *full course*

• ​2-Day UMAB Orientation includes: verbal de-escalation strategies, self-protection, and disengagement skills. * The UMAB certificate will state no containments.*

• ​1-Day UMAB Orientation includes: verbal de-escalation strategies. * You will receive a certificate of completion via email stating *Theoretical Component Only - No Physical Aspects Taught*- also is valid for 18 months.*

 

Continuing Education Program (recertification) – (currently have a valid UMAB Certificate)

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• 2-Day UMAB Continuing Education includes: verbal de-escalation strategies, self-protection, disengagement skills and physical containments *full course*

• ​1-Day UMAB Continuing Education includes: verbal de-escalation strategies, self-protection, and disengagement skills. *The UMAB certificate will state no containments.*

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Hy ‘N’ Hancement Consulting Inc. will not issue certificates for training that it did not conduct. Agencies can withhold certificates from staff since they are responsible for training costs. Given the varying needs of agencies, retraining staff is recommended as a best practice.

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Important Notice to Agencies Regarding Fraudulent Certificates: Please only accept the hard copy of the certificate or a clear photo of it. If a certificate is poorly photocopied or scanned, whether in black and white or colour, DO NOT CONSIDER it valid. Should you have any doubts about the legitimacy of a certificate, don’t hesitate to contact us for verification.

 

Train the Trainer Program

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Our Trainers Program is either a 4- or 5-day all-inclusive training (based on the needs of the attendees and organizational requirements). Before participating in the UMAB Train the Trainer Program, staff must have completed either the orientation program or a continuing education program and possess a valid certificate. This requirement stems from the diverse range of approved crisis intervention techniques. When individuals are trained in various modalities, it can influence how they connect the concepts during their training.

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Once a candidate completes the UMAB TTT Program, they are authorized to train others in the Understanding and Managing Aggressive Behaviour – Crisis Intervention Program for the agency that sponsored their training. However, if a trainer is caught conducting sessions outside their organization, they will be immediately de-certified and could face legal repercussions, such as charges of fraud. As a result, all individuals trained by that trainer will also lose their certification.

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​However, Hy ‘N’ Hancement Consulting Inc. can allow Trainers to train outside their organization on a case-by-case basis. Level 2 Instructors – can facilitate training outside of their organization when scheduled by Hy ‘N’ Hancement Consulting Inc.

​Agencies with UMAB Trainers

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All UMAB Trainers are required to submit training documents (sign-ins/ copy of signed UMAB Certificate) on a bi-monthly basis via email to umabtrainers.signins@gmail.com; fail to do so will relinquish all Professional Liability Extension to your Agency.

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If one of our Hy ‘N’ Hancement Consulting Inc. UMAB Trainer's facilities is training at your agency, there is no need to send in documentation, as they will provide operations with all required documents to ensure your Agency is covered under our Professional Liability Extension.

 

​Outside Staffing Agencies:

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In light of the new QSF and MCCSS Regulations, please ensure that if your staffing organization has a UMAB Trainer, they adhere to the UMAB Trainers' Etiquette and Compliance Form they signed. This form outlines the expectations for their role as a UMAB Trainer. If your organization has received training from one of our Hy ‘N’ Hancement UMAB Trainers, we will maintain a copy of all necessary paperwork for licensing related to the UMAB Training.

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Hy ’N’ Hancement Consulting Inc. is not required to verify, confirm, or validate UMAB certificates for organizations that do not have an active UMAB Trainer, do not hold a current UMAB agreement, or did not complete UMAB training directly through Hy ’N’ Hancement Consulting Inc. UMAB certificates are individual-specific and do not grant organizational authorization or approval to use the UMAB Crisis Intervention Training Program.

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Where an outside staffing agency or unlicensed group care program does not employ an authorized internal UMAB Trainer, and subject to an agreement between Hy ’N’ Hancement Consulting Inc. and the Outside Staffing Agency and/or unlicensed group care program, any individuals affiliated with that agency who hold UMAB certificates are not covered under any authorization, endorsement, or liability by Hy ’N’ Hancement Consulting Inc. In the event of an incident, responsibility rests solely with the employing organization. UMAB certificates are transferable only between agencies actively participating in the UMAB program and holding current agreements.

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Effective September 2025, verification of UMAB certificates will occur only where an agreement is in place between Hy ’N’ Hancement Consulting Inc. and the Outside Staffing Agency and/or unlicensed child care providers. Where such an agreement exists, agencies that do not employ an internal UMAB Trainer and request certificate verification may be subject to a $25.00 verification fee per certificate. All verification will be conducted transparently and in coordination with the Outside Staffing Agency and/or unlicensed child care providers.

Please note that Hy ’N’ Hancement Consulting Inc., as the program owner, reserves the sole discretion to determine whether an Outside Staffing Agency and/or unlicensed child care provider (including group home settings) is permitted to use the UMAB Crisis Intervention Training Program. Where Hy ’N’ Hancement Consulting Inc. becomes aware that an organization is using UMAB training, materials, or representations without authorization or knowledge, this may be reported to the appropriate local Children’s Aid Society (CAS) for review or investigation.

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This position aligns with the importance of ensuring proper, authorized crisis-intervention training as outlined within the Quality Standards Framework (QSF) and MCCSS / CYFSA O. Reg. 155/18, particularly with respect to mandatory training, staff competency, and risk management requirements.

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Agencies utilizing UMAB as their crisis-intervention modality and engaging outside staffing agencies are strongly advised, as a matter of quality assurance and risk management, to independently verify certificate validity. Increased instances of fraudulent documentation have been identified within the sector, a matter currently being addressed by MCCSS and QAM. Failure to ensure appropriate verification presents significant risks to the safety and well-being of individuals supported, as well as to staff working within the program.

Hy 'N' Hancement Consulting Inc. has made every effort to verify the certificates for the agencies we support, and we will continue to do so. Additionally, if you are an UMAB Agency with internal UMAB Trainers, we can transition you from wallet certificates to a personalized 8x11 certificate that is specific to your agency and can only be used at your locations.

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If you have any questions, please contact us at hynhancement@gmail.com