May 28, 2020

Re: UMAB Training during the outbreak of Coronavirus – COVID-19


To whom it may concern:

As we are all aware, the increasing concerns around the Coronavirus (COVID-19) pandemic are still escalating rapidly. Hy ‘N’ Hancement Consulting Inc. is issuing an updated letter to all Agencies under our program to assure you that we will continue to assess the risks of contagion daily.


Hy ‘N’ Hancement Consulting Inc. is fully supporting the Province of Ontario’s plan to prevent the spread of COVID-19 and is following protocol to practice social distancing. We are re-distributing this letter to notify all Agencies currently under our Understanding and Managing Aggressive Behaviour (UMAB) Program. That we are declaring a date extension under our extenuating circumstances for Agencies currently certified under our program. We have extended individual's certificates at this time for 3-months from expiry. After the initial 3-month extension, we will assess the situation on an individual basis. We also will continue to review this weekly to determine if we need to extend this further.  Agencies with UMAB Trainers please feel free to contact us with extension details. 


(This extension is for Agencies that have staff certificates that expire from March 12, 2020-July 1, 2020)


We are well aware that our UMAB Program requires staff to be in close proximity to one another as well as hands-on. If your Agency does decide to run a UMAB Training Program, it is based upon the Agencies' discretion, as it is required for Licencing. We highly recommend that Agencies utilize Provincial and Federal Health recommendations as a guideline. Currently, Ontario has limited the size of social gatherings to a maximum of 5 people. During this time, we are allowing Agencies to complete the Verbal Component of the program via Video Conferencing. As for the Physical Component of the UMAB Program, please follow all medical precautions to ensure the safety of both the trainer and the participants. Participants are not to attend the training if they have experienced the following symptoms in the past 2x weeks (Fever, Cough, Shortness of Breath or have been in contact with a person that has tested positive with COVID-19).


Currently, we advise all UMAB Trainer’s to remove the following physical techniques for the time being:

  • Bear Hugs (hands trapped and hands out)

  • Frontal Choke

  • Rear Choke

  • Forearm Choke

  • Headlock Choke


At this time, we have cancelled all our training until June 5, 2020. We are still available as support and resources to the companies under our program. On May 19, 2020 - Stage 1 of reopening the Province has begun and Crisis Intervention is on the list under Health Services. We are hoping to get the specifics of how training is going to look for the foreseeable future. Please feel free to contact us with any questions about UMAB Training. 




Cortney Hyland – Operations Manager

Hy ‘N’ Hancement Consulting Inc.


Phone: 905-518-4309

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